Privacy and Cookie Policy
SECCAN Privacy Policy
Effective Date: August 20th 2025
At Seccan, we are committed to protecting the personal information of our clients, partners, employees, and users of our website and online services. This Privacy Policy outlines our practices for collecting, using, disclosing, storing, and protecting personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 (Loi modernisant des dispositions législatives en matière de protection des renseignements personnels).
1. Purpose of the Policy
This policy outlines the principles and practices that govern the protection of personal information collected and processed by Seccan, particularly through our e-commerce platform. It ensures compliance with applicable laws and fosters trust with those whose information we manage.
2. Scope
This policy applies to all personal information collected by Seccan, including through our website, online ordering platform, customer service interactions, marketing campaigns, and physical locations. It also applies to all employees, contractors, consultants, clients, candidates, volunteers, and third parties who may access or process this data.
3. What Is Personal Information?
Personal information refers to any information about an identifiable individual. This may include:
- Name, job title, business or email address
- Contact information (email, phone, shipping/billing addresses)
- Customer account credentials
- Order and transaction history
- IP address, browser/device data, or geolocation when accessing our website
Professional contact information (e.g., business title or work email) is not considered personal under Law 25.
4. Consent
We collect, use, and share your personal information only with your knowledge and consent, unless otherwise permitted by law. Consent is:
- Freely given
- Informed and explicit
- Collected for specific purposes
You can withdraw consent at any time by contacting our Privacy Officer.
We may also collect or use personal information without consent when required by law, including for:
- Legal investigations
- Contract enforcement
- Fraud prevention
- Emergency situations
5. Collection & Use of Information
We collect personal information to:
- Create and manage client accounts
- Process and fulfill orders
- Provide technical and customer support
- Communicate about promotions, events, and product updates
- Improve website functionality and user experience
- Ensure compliance with applicable legal obligations
Only necessary information is collected, and use is limited to the original purpose.
6. Online Ordering & E-Commerce Use
When using Seccan’s e-commerce platform, personal information is required for:
- User authentication
- Order processing and delivery
- Billing and payment processing
- Access to account history and transaction records
We retain this information securely and ensure it is used solely to support your experience with our platform.
7. Limiting Use, Disclosure, and Retention
Your information is accessible only to Seccan personnel or trusted third parties with a clear business need. We do not sell or rent personal data.
We retain personal data only as long as necessary to fulfill its purpose or comply with legal requirements. Upon expiration, the data is securely destroyed or anonymized.
8. Your Rights under Law 25
Under Law 25, individuals in Quebec have enhanced privacy rights:
- Access: You can request to view your personal data
- Rectification: You can request correction of inaccurate data
- De-indexation: You may request data be removed from public access
- Consent withdrawal: You can request to remove your information from non-essential uses
- Automated decision-making: You have the right to be informed and opt out of AI-based decisions
To exercise these rights, contact our Privacy Officer (see section 15).
9. Data Accuracy
We ensure the information we collect is accurate, complete, and current. You can verify and update your personal information by contacting us directly.
10. Data Security
Seccan applies technical and organizational security measures including:
- Role-based access controls
- Data encryption
- Secure data backups and firewalls
- Employee training and confidentiality agreements
These safeguards protect your data from loss, theft, unauthorized access, disclosure, or misuse.
11. Access and Modifications
You may request access to, or correction of, your personal information by contacting us. We respond within 30 days and will provide assistance as required under Law 25.
12. Responsibility
Seccan is responsible for all personal information in our control, including information processed by authorized third parties on our behalf. We require all vendors and partners to adhere to strict confidentiality and security standards.
13. Cookies and Website Tracking
Our website uses cookies and tracking tools to:
- Understand how users interact with the site
- Personalize content and offers
- Improve user experience
You may disable cookies via your browser, but some functions may be affected.
14. List of cookies we collect
The table below lists the cookies we collect and what information they store.
Cookie Name : Cookie Description
FORM_KEY : Stores randomly generated key used to prevent forged requests.
PHPSESSID : Your session ID on the server.
GUEST-VIEW : Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history, if you have asked for this.
STF : Information on products you have emailed to friends.
STORE : The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE : Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID : Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE : Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION : Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT: Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS : Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION : Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY : Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION : Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE : Facilitates translation of content to other languages.
15. Contact & Questions
For any concerns, complaints, access or rectification requests, please contact:
Privacy Officer – Seccan Inc.
1570 Rue Ampère, Suite 406, Boucherville, Quebec J4B 7L4